Question 1

Can I book this package if I haven’t dove in over a year?

Accepted Answer

Yes, but we recommend doing a refresh dive first. It’s totally possible — just let us know in advance. There’s an extra cost, but in many cases, we can schedule it on the same day as your first boat dive, depending on conditions and availability.

Question 2

Is this trip for solo travelers?

Accepted Answer

This offer is for a minimum of 2 people. If you’re a solo diver, message us and we’ll see what we can do — sometimes we can pair you up or offer a custom solution.

Question 3

What if my partner or friend doesn’t dive?

Accepted Answer

No problem! We can help organize snorkeling or discover scuba experiences, or simply arrange a comfortable stay so they enjoy the island while you dive.
Just keep in mind that for this special offer to apply, another certified diver needs to join the package.

Question 4

Can I add more dives to the package?

Accepted Answer

Yes! Afternoon, shore, and night dives can be added at an extra cost. Just let us know what you’re interested in.

Question 5

How do I book?

Accepted Answer

Just send us a message via email or WhatsApp. We’ll confirm availability, answer any questions, and guide you step-by-step — quick and easy.

Question 6

My flight works better if I stay an extra day — can I add nights and dives?

Accepted Answer

Yes, absolutely — as long as we have availability. We can easily add extra nights and dive days to your package and adjust the total accordingly. Just let us know in advance!

Question 7

Do you offer Nitrox?

Accepted Answer

Yes — you can take the course with us, or if you're already certified, you can choose to dive with Nitrox.
 Add it to any day of diving for $20 (2 tanks of 80 cu ft each).

Question 8

What’s the cancellation policy?

Accepted Answer

For packages that include both diving and accommodation, cancellations must be made at least 30 days in advance to qualify for a refund (minus a 5% processing fee for online payments).
For diving-only bookings, the following applies:
Full refund in case of port closure ordered by the Maritime Authority.
Full refund for cancellations made more than 14 days before the reserved date (excluding bank and online training fees).
Partial refund (25%) in case of illness, with a valid medical report, requested at least 24 hours before the dive date.
If you have any questions or special circumstances, feel free to message us — we’re here to help.

Question 9

How does the payment process work?

Accepted Answer

We’ll send you a secure payment link for 50% of the total package to confirm your reservation. Please note that this link includes a 5% processing fee.
 The remaining balance can be paid in cash or by card upon arrival in Cozumel.
Prices are quoted in USD, but the payment link is processed in MXN pesos at a rate of 18 MXN per USD.
 Keep in mind that your bank may apply its own exchange rate, so there might be a slight difference of a few dollars when you complete the transaction.

Question 10

Can I dive if I have no experience or certification?

Accepted Answer

Yes, you can dive even if you have no experience or certification! There are options specifically designed for beginners, like Discover Scuba Diving programs. In these, you'll get a safe introduction to diving under the direct supervision of a professional instructor. You don't need any prior knowledge, and after a short theory session and some practice in a pool or shallow water, you'll be able to enjoy your first dive.
This option lets you explore the underwater world and see if you’d like to pursue certification in the future.

Question 11

Can I bring a companion on the boat who will only snorkel?

Accepted Answer

Yes, you can bring a companion on the boat who only wants to snorkel. Most dive trips allow non-divers to join and enjoy snorkeling while others are diving. This is a great way to share the experience with someone who may not want to dive but still wants to explore the underwater world from the surface. Just make sure to check with the dive center beforehand to confirm availability and any additional costs.

Question 12

Which company is better for certification?

Accepted Answer

The best certification agency depends on your personal preferences and diving goals. Each agency offers unique advantages, but rather than focusing on the differences, it’s better to find the right fit for you. Get in touch with us, and we’ll discuss your needs and preferences to recommend the ideal program that aligns with your learning style and future diving plans.
This way, we can ensure you get the best experience tailored to your goals.

Question 13

What does it mean when the port is closed?

Accepted Answer

When the Maritime Authority of Cozumel determines that conditions are unsafe, they close the port. This could mean that all boating and water activities around the island are prohibited, or it may only apply to certain areas.
If you’ve booked your dives and the port is closed, we won’t be able to go out. Your diving day will be rescheduled whenever possible. If rescheduling is not an option, we’ll refund the full amount of your reservation, excluding any bank fees and online training fees.

Question 14

Is transportation included in the price?

Accepted Answer

Yes, our prices include transportation from your accommodation to the marina, provided your accommodation is within the urban area.
If you’re staying in the southern or northern parts of the island, we can arrange transportation as well, but please note that there will be an additional charge for this service.

Question 15

Can I leave my diving equipment in storage?

Accepted Answer

Yes, you can! We’ll take care of cleaning and maintaining your equipment so it's ready for your next dive. Enjoy your vacation without worrying about your gear!

Question 16

What’s the price for diving?

Accepted Answer

Prices vary depending on whether you're a certified diver or not, if you need equipment, and the type of gas you want to dive with.
 Please fill out this short form so we can send you a personalized quote:
NON CERTIFIED: https://forms.gle/VLYViHAw8UgwcZWs6
CERTIFIED DIVERS: https://forms.gle/9Urid9JBBtSPkDmY8

Question 17

What’s included?

Accepted Answer

All our dives include two boat dives, a dedicated instructor/guide, transportation (downtown area), snacks, towels, ponchos, and personalized attention.
Extras available: rental gear, Nitrox, photos & videos.
Would you like me to send you all the details?

Question 18

Where are you located?

Accepted Answer

For your convenience, we will come to your hotel or accommodation, or directly to the marina from where the boat departs. Everything is organized in advance online for your comfort.

FREQUENTLY ASKED QUESTIONS